Shipping policy
Processing and Delivery Times
The products ordered by the customer will be made within a period of 7-14 working days, starting from the date of payment receipt (excluding Saturdays and Sundays). Orders placed on Saturday or Sunday will be processed from the first available Monday.
The products will be shipped on the same day the processing is completed. If the processing is completed late in the afternoon, shipping will take place the next morning.
The seller is in no way responsible for any delays in production caused by third-party suppliers. Furthermore, shipments may experience delays due to periods of heavy traffic, such as during holidays or special events. In such cases, the seller commits to promptly inform the customer, specifying that the delay does not constitute a right of withdrawal, as this possibility has been previously indicated.
Any delivery times shorter than 7-14 working days must be previously agreed upon with the seller and confirmed by them during the order summary phase or before the order confirmation itself.
The products are sent intact and are subject to preliminary testing before being released to the market. Therefore, damages due to wear are in no way attributable to the seller.
For special requests (products not listed in the catalog), production times may vary depending on the complexity of the requested processing.
Please note that deliveries to P.O. boxes are not made.
The timeframes for any repairs vary from 7 to 14 working days.
Any delays in the delivery of goods do not constitute grounds for refund.
Collection of Goods
Upon receiving the shipment, we invite you to check the integrity of the goods. The products will be delivered in appropriate packaging. It is the customer's responsibility, at the time of delivery and before signing for receipt, to ensure that the external packaging is intact.
If the external packaging is not intact, the customer has the option to refuse the collection, providing a written reason and sending us a communication via email to clienti@letiziavalenza.it, accompanied by photos of the damaged packaging. In this case, the customer must specify that the refusal is due to "non-intact packaging".
Once signed the collection form to the appointed carrier, the customer cannot subsequently contest the integrity of the packaging or the contents.